1. an individual; or
2. a firm; or
3. a company formed under the Companies Act, 1956 (1 of 1956); or
4. a co-operative society registered under the Co-operative Societies Act, 1912 or under any law for the registration of co-operative societies; or

1. any company which is the holding or subsidiary company of BALLA INSURANCE; or
2. a person under the control of or under common control with BALLA INSURANCE; or
3. any person, in which BALLA INSURANCE has a direct or beneficial interest or control in 26% or more of the voting securities of such person.

For the purpose of this definition of Affiliate, "control" together with grammatical variations when used with respect to any Person, means the power to direct the management and policies of such a Person, directly or indirectly, whether through the ownership of the vote carrying securities, by contract or otherwise.

s. “Code of Conduct” means code of conduct as prescribed under the IRDA , IMF Regulations,2015.

In the event that BALLA INSURANCE has, or may from time to time, introduce or offer certain services on the Web Site which require authentication procedures, the Customer would be able to access such services by using the Customer ID and the Customer Password. By using the Customer ID and the Customer Password the Customer can authorize the transactions. The Customer may be provided a Transaction Password, which would enable the Customer to carry out such transactions as may be specified from time to time. The Customer would not be able to carry out the transactions without the use of the Transaction Password. The terms governing the Customer ID, Customer Password and Transaction Password are as follows:

1. Subject to the Terms, BALLA INSURANCE shall take reasonable care to ensure the security of and to prevent unauthorized access to the services, which are part of the Web Site using technology reasonably available to BALLA INSURANCE.
2. The Customer confirms and agrees that he will be the sole and exclusive owner and is the only authorized user of the Customer ID and the Customer and/or Transaction Passwords and accepts sole responsibility for use, confidentiality and protection of the Customer ID and the Customer and/or Transaction Passwords as well as for all transactions authorized by such password/s and shall ensure that the password/s is/are not revealed to any third party or recorded in any written or electronic form.
3. If the Customer forgets /loses the Customer ID or the Customer /Transaction Password, or is otherwise desirous of a change the said Passwords, the customer can request for change of the password by using the options available in the website itself. The Customer shall be responsible and liable for all transactions that are carried out by the use of the Customer ID or the Customer/ Transaction Password.
4. Any transaction authorized by using the Customer ID and Customer / Transaction Password is deemed to be that of the Customer and BALLA INSURANCE is not responsible for any mistake / error made by the Customer as to the nature of the transaction. If third parties gain access to the services offered through the use of the Customer ID and Customer /Transaction Password, the Customer shall be deemed to be responsible and the Customer hereby indemnifies and holds harmless BALLA INSURANCE against any liability, costs or damages arising out of claims or suits by or against such third parties based upon or relating to such access and use. The Customer shall be responsible for providing and maintaining the communications equipment (including personal computers and modems) and telephone or alternative services required at the Customer's end for accessing and using the Web Site or related services, and for all communications service fees and charges incurred by the Customer in accessing the Web Site or related services. It is the Customer's responsibility to ensure that no unauthorized person has access to its computer unattended whilst accessing the Web Site.
5. BALLA INSURANCE would be entitled, at its sole discretion, to seek offline written or other confirmation from the Customer of any transaction as it may deem fit.
6. The Customer shall immediately notify BALLA INSURANCE in writing, delivered via e-mail and/or Registered AD, or notify through the indicated telephone number of the Call Centre on the Customer becoming aware of any loss, theft or unauthorized use of the Customer ID and/or Customer/Transaction Password; or any receipt by the Customer of confirmation of any transaction which the Customer did not authorize; or any inaccurate information in the Customer's account balances, securities positions, or transaction history. If the Customer fails to notify BALLA INSURANCE immediately upon the Customer's knowledge when any of the above conditions occur, neither BALLA INSURANCE nor any of their officers, directors, employees, Advisors, Affiliates or subsidiaries can or will have any responsibility or liability to the Customer or to any other person whose claim may arise through the Customer with respect to any of the circumstances described above. Under no circumstances shall BALLA INSURANCE or anyone involved in creating, producing, delivering or managing the services which are part of the Web Site be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the services, or out of any breach of any warranty.
7. In the event that the certifying authorities and other infrastructure contemplated under the Information Technology Act, 2000, for ensuring secure electronic records and secure digital signatures is notified by the concerned authorities and the infrastructure to enable the same is in place, BALLA INSURANCE would have the right to require the Customers to authorise use, operate or otherwise authorise, the transactions by means of digital signatures or other means of authentication as BALLA INSURANCE may require and/or discontinue the usage of the Customer Password and the Transaction Password.

Subject to the Terms and Conditions, BALLA INSURANCE shall take reasonable care to ensure the security of and to prevent unauthorized access to the services, which are being provided through the Web Site using technology reasonably available to BALLA INSURANCE.

Though, entry of information in various search and entry forms in the website would help in detecting any obvious errors made by the customer, the entry of data by the customer and subsequent preparation of policies on the basis of this information is the complete responsibility of the customer.

1. If, for some reason, the customer decides not to purchase insurance from us after making the payment, he can request for a refund. If we have not remitted the payment to the insurance company by then, we will refund the amount after deducting Rs.150/- of service charge.
2. If we had already handed over the money to the insurance company for the policy issue by the time the customer requests for refund, we will not be responsible for any refund. We will only give the contact information of the insurance company to the customer and the customer will have to approach the insurance company for a refund.
3. If, for some reason, the insurance company rejects an issue of policy to a customer, then the insurance company would be responsible for refunding the money in full without deducting any service charge. If payment was made by way of cheque to the insurance company, the cheque would be returned back to the customer.  
4. If, after reviewing the proposal, the insurance company demands additional premium to cover the risk, we would intimate the same to the customer. If the customer does not want to make additional payment, then we will refund the money in full without deducting any service charge, if we have not by then remitted the payment to the insurance company, provided the information provided by the customer in the proposal was true and complete. If however we have by then remitted the payment to the insurance company, we will advise the Insurance company to refund the amount and thereafter it is for the Insurance Company to refund the amount and for the customer to follow up the refund.
5. In cases when a customer provides false information (for example, he says that he is eligible for 40% discount whereas we find later that he is eligible only for 30%) during payment and consequently additional payment of premium is required, if the customer is not willing to make the additional payment, then we would refund the money after deducting Rs.150/- for service charge.
6. If the policy is already issued and the customer wants to cancel the policy and wants a refund, he has to directly get in touch with the insurance company. We will have no responsibility for the cancellation or refund and will only assist the customer to contact the insurance company. If, for any other reason, we (not the insurance company) are unable to process your policy within 30 calendar days from the date on which the purchase was made, we shall cancel the order and the customer shall be refunded after deducting applicable service charge, if any.

1. Reverse engineer, decompile, disassemble, copy, reproduce, distribute, modify, transmit, perform, reproduce, publish or create derivative works from or in any way exploit any of the services or content in violation of the Terms and Conditions or the laws of any country.
2. Create a database in electronic or structured manual form by systematically downloading and storing all or any part of the Web Site, save and except such information as relates to the Policy, if you are a Customer.
3. Rent, lease, sell, sublicense, or lend your access to the Web Site.
4. Cache or permit caching by any person.
5. Do any act that violates the Service Provider’s intellectual property in the Website.
6. Engage in any fraudulent, abusive or illegal activity, including but not limited to any communication or solicitation designed or intended to fraudulently obtain the password or any private information of any use.
7. Use the Web Site to violate the security of any computer network, crack pass words or security encryption codes, transfer or store illegal material including threatening or obscene material or engage in any kind of illegal activity.
8. h. Run mail list or any form of auto-responder, or spam on the Web Site or any processes that are run or are activated while the Visitor/Customer is not logged on.

1. The use by the Visitor/Customer or someone else's use of the Visitor/Customer’s access to the Web Site.
2. The Visitor/Customer’s use/operation or someone using/operating or conducting any transactions, through the access of the Visitor/Customer where applicable.
3. A violation of the terms and conditions contained herein by the Visitor/Customer or anyone using his/her or any other computer.
4. A claim that any use of the Web Site by user or someone using user’s computer infringes any Intellectual Property Right of any third party, or any right of personality or publicity, is libelous or defamatory, or otherwise results in injury or damage to any third party
5. Any deletions, additions, insertions or alterations to, or any unauthorized use of, the Web Site by the user or someone using user’s computer
6. Any misrepresentation or breach of representation or warranty contained herein made by the user or
7. Any breach of any covenant or agreement to be performed by the user hereunder.

All transactions, which cannot be carried out instantaneously, would be carried out during working hours either on the same day or on the next working day or such further period as may be determined and/or specified by BALLA INSURANCE depending upon the time of logging of the transaction

All transactions that are carried out by and on behalf of the Customer shall be subject to Government notifications, the rules, regulations and guidelines issued by the IRDA, Reserve Bank of India, and any other regulatory bodies defining rules/regulations governing the offer of any service on the Web Site.

1. follow recognised standards of professional conduct and discharge its functions in the interest of the customers/policyholders.
2. conduct its dealings with Customers /Policy Holders with utmost good faith and integrity at all times;
3. act in line with the Code of Conduct with care and diligence;
4. ensure that the Customer / Policy holder understands his/her relationship with the BALLA INSURANCE and on whose behalf the Marketing firm is acting;
5. treat all information supplied by the prospective Policy holders as completely confidential to themselves and to the insurer(s) to which the business is being offered;
6. confirm that it does not employ agents or canvassers to bring in business;
7. give advice only on those matters in which it is knowledgeable and seek or recommend other specialist for advice when necessary;
8. explain the procedures to follow in the event of a loss.
9. ensure that the consequences of non-disclosure and inaccuracies are pointed out to the prospective Customer / Policy holder;
10. avoid influencing the prospective Customer /Policy holder.
11. quote terms exactly as provided by insurer;
12. provide the Customer / Policy holder with prompt written confirmation that insurance has been effected.
13. notify changes to the terms and conditions of any insurance contract and give reasonable notice before any changes take effect;
14. advise its Policy holders of any insurance proposed on their behalf which will be effected with an insurer outside India , where permitted, and, if appropriate, of the possible risks involved;
15. ensure that letters of instruction, policies and renewal documents contain details of complaints handling procedures;
16. accept complaints either by phone or in writing;
17. acknowledge a complaint within fourteen days from the receipt of correspondence, advise the member of staff who will be dealing with the complaint and the timetable for dealing with it;
18. ensure that response letters are sent and inform the complainant of what he may do if he is unhappy with the response;
19. ensure that complaints are dealt with at a suitably senior level;
20. advise the Policy holder in writing of the insurance premium and any fees or charges separately and the purpose of any related services;
21. ensure that its staff are aware of and adhere to the standards expected of them under the code of conduct prescribed;
22. ensure that staff are competent, suitable and have been given adequate training;
23. display in every office where it is carrying on business and to which the public have access a notice to the effect that a copy of the code of conduct is available upon request and that if a member of the public wishes to make a complaint or requires the assistance of the Authority in resolving a dispute, he may write to the Authority.
24. being an Insurance broker as defined in these regulations shall not act as an insurance agent of any insurer under section 42 of the Act.
25. abide by the provisions of the Insurance Act,1938 (4 of 1938), Insurance Regulatory And Development Authority Act 1999(41 of 1999), code of conduct, rules and regulations made there under which may be applicable and relevant to the activities carried on by them as insurance brokers.

1. hereby irrevocably authorize BALLA INSURANCE to represent the Customer /Policy holder to the insurer and communicate the grant of a cover to the Policy holder after effecting insurance;
2. hereby irrevocably gives mandate to BALLA INSURANCE to represent the Customer / Policy holder to the insurer/ reinsurer; and confirm cover to the insurer after effecting reinsurance, and submit relevant reinsurance acceptance and placement slips;
3. hereby acknowledges that the role of BALLA INSURANCE in obtaining insurance/reinsurance from the insurers is that of an agent of the Customer/policy holder
4. hereby acknowledges to be fully aware of the consequences of non-disclosure and inaccuracies
5. acknowledges that BALLA INSURANCE has only given information and general advise but has not influenced the decision of prospective Customer /Policy holders.
6. undertakes to notify claims promptly and disclose all material facts and subsequent developments as soon as possible;
7. undertakes to carefully check details of information given in the documents and ensure that the information provided are true, fair and complete disclosure in all respects. And in the event of any discrepancy to bring it to the notice of BALLA INSURANCE and the Insurers
8. undertakes to provide details of all subsequent changes that might affect the insurance throughout the duration of the policy;
9. undertakes to disclose all material facts within their knowledge and give a fair presentation of the risk.
10. undertakes to conform to the provisions of Section 41 of the Act, which prohibits rebating and sharing of commission.

Except as warranted in these Terms and Conditions, BALLA INSURANCE expressly disclaims all warranties of any kind, whether express or implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, data accuracy & completeness, and any warranties relating to non-infringement.

BALLA INSURANCE shall not be responsible or liable for the authenticity, accuracy, completeness, errors, omission, typographic errors, disruption, delay, interruption, failure, deletion, defect of any information, research, reports, analysis, quotes etc in this Web Site or any part thereof.

BALLA INSURANCE shall not incur any liability direct or indirect, to the user or any third party, as a consequence of non-functioning of any equipment belonging to the User, any third party or BALLA INSURANCE. BALLA INSURANCE shall not be responsible for any downtime of such equipment.

BALLA INSURANCE do not warrant that access to the Web Site will be uninterrupted, timely, secure, or error free; nor do BALLA INSURANCE make any warranty as to the results that may be obtained from the Web Site or as to the accuracy or reliability of the content contained therein.

BALLA INSURANCE make no warranty regarding the transactions entered into through the Web Site. No advice or information, whether oral or written, obtained by the user from or through the Web Site or any person shall create any warranty not expressly stated herein.

BALLA INSURANCE shall not be liable for any action taken by the user based on or relying on the information provided in or by the Web Site.

BALLA INSURANCE will not be liable for any virus that may enter the visitor/customer’s system as a result of the User using the Web Site. BALLA INSURANCE make no guarantees to User or third parties that the content contained on the Web Site would be virus free. BALLA INSURANCE will not be liable for any direct, incidental or consequential loss, which may be caused to the User as a result of his/her use of the Web Site.

If the User is dissatisfied with any portion of this Web Site or with any of these Terms and Conditions, his/her sole and exclusive remedy is to discontinue using the Web Site.